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To find answers to your questions about our courses and online tools and resources, select the appropriate topic or question below. If you encounter and issue that is not included in this section please contact us so we can provide you with the support that you need.
Have you ever wondered what those people look like who solve all your issues and save your life during trainings? |
Casey Rood |
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Feli Overturf |
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Ronda Baker |
| You can get to your profile by clicking on your user name at the upper left corner of the menubar or from the "Your Stuff" menu. Once there you can edit your information, preferences, password, create a blog, and manage your community email. | ![]() |
A full list of registered users is available from the "people" section, accessible from the "Browse" menu. There you can search for a user’s profile by name, company, occupation, or how recently they have joined. Once you find a profile, it can be used to email or to subscribe to notifications whenever the user is active within the community. If you are looking for groups rather than individuals, use the browse menu to navigate to the "groups" section, where they can be searched and contacted. | ![]() |
You can browse existing groups from the "Browse" menu. Groups can be open to all or require invitation, which can be requested from the group’s profile page. | ![]() |
New groups can be created from the Groups page. Use the "Browse" menu atop the screen to get to the Groups page. |
Use the ‘Discussion’ link on the "New" menu to create a new discussion. You will first be prompted to decide where in the community you want to create this new discussion. You can also create a new discussion from the actions block on the "Overview" or "Discussions" tab of a community. | ![]() |
It is important to post to discussions appropriately. |
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When replying to the general topic of a discussion use the ‘Reply to original post’ link at the bottom. Otherwise respond to particular posts by clicking their respective ‘Reply’ buttons. This will insure that discussions are transcribed in a way that makes the overall flow of conversation clear and understandable. See the "What is the most effective way to participate in discussions?" FAQ for about online discussion best practices. |
Whether editing a document, discussion post, blog entry or other text contribution the following word processing features are available to you. Keep in mind that all text entries are translated and displayed in your web browser as HTML, which means that formatting may not be as easily controlled as it is in traditional word processing programs. For this reason, try to keep image and video sizes to a minimum. |
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Uploaded files and wiki documents created here in the community are both created and accessed under the title of ‘Documents’. You can create or upload a document from "New" menu or links from the Documents section of a community area as shown here. |
| When viewing a wiki document click on the ‘Edit document’ choice available from the ‘Actions’ menu. The community records a history of changes made to documents, and these can be viewed from the ‘Manage versions’ option, also on this menu. |
| Use the ‘Blog Post’ link on the "New" menu or listed at the side of a blog to start a new entry. Areas of the community that have blogs, will display a green ‘Blog’ option on the menubar as shown. | ![]() |
It is possible to embed both external and internal weblinks into text posts and documents. The link button available from the word processing tool bar will bring up the following screen. The first tab, ‘Web Address’ can accept a simple URL link, or the tab shown, ‘All Content’ helps you find and link to content found here in the community. |
Documents shared to the site can be locked down so that only yourself or specified individuals can edit or comment upon them. If you have a collection of documents to share in this way, it may be easier to first create a project, share documents to the project, and then change the project permissions to control who has access to them. |
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| You can access and then edit your past contributions, profile, affiliations, and preferences, from the "Your Stuff" menu. | ![]() |
To be updated on any changes made to a piece of content in the community, you can subscribe to email notifications. When viewing the content, click "Receive email notifications" from the Actions block. |
From another user’s profile page you can browse their contributions from their ‘Stuff’ menu, their contacts from their ‘Friends’ menu, and can also subscribe to email or RSS notifications regarding their community activity as shown. |
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| Projects are areas of the community for managing resources, discussion, and team efforts for a particular endeavor. Create projects in ‘Collaboration Workspace’ section, and manage them using their ‘Actions’ menu. It is important to note that projects are public, all activity within a project can be seen by everyone in the community. If this is not acceptable for your purposes, consider creating a Group instead. | ![]() |
Use a projects ‘Actions’ menu to create new tasks. Once created they will appear as shown, in the task list and on the schedule according to their due dates. |
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Use a projects ‘Actions’ menu to create new checkpoints (also known as milestones). Once created they will appear as shown, on a time-line as well as on the project calendar, according to date that they are expected to occur. |
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Do you want to link to outside resources as you engage with others? Then check out the step-by-step instructions in the resource Adding links in Discussions & Documents
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