Hi Julie! Could you provide me with the problem document to I can do some testing on this scenario? Please send to firstname.lastname@example.org, attention: Theresa, and then I will report out here in this thread with the solution in case others have the same problem.
Thanks for letting us know about this!
When I got to training the teacher could open the doc (it was the unit plan template) without any problems, so I knew it was my computer's issue. After some investigation yesterday it turns out the PDF Reader extension I added to Chrome had a setting that automatically defaulted all docs to be opened up in Google docs. I turned it off and walla......no more issues! Thanks for following up with me!